University Student Account Advisor​

My my role as a lead designer is to work closely with the development team and product owner with every feature to make sure the user experience is smooth and seamless. This is done by ensuring we are building the right thing through continual user testing and stakeholder collaboration. I prefer to present interactive prototypes, which provide a better sense of the actual workflows. When design iterations are complete, I collaborate with the business analyst to inform the development process in Jira. 

Research

Researched existing legacy cashier system functionality, developer interviews, customer interviews and surveys, feature demos with multiple workflow studies.

Problem

Legacy cashier application is antiquated technology. The challenge is porting over existing functionality, while using more modern streamlined processes. Additionally, Business Development has directed the new product should encompass both cashiering and student advising capabilities. This challenge involved designing new shareable modules that integrate with multiple data points. 

Solution

Ongoing development of a clean, modern interface that is flexible for licensing and built with the latest technology. Provisions made not only to replace the existing functionality, but to deliver a world-class experience for the university staff to better serve the needs of their students.